Policies

SHIPPING, EXCHANGE & REFUND POLICY

At ORYS ESSENCE, every piece is created with attention to detail and a focus on quality. We are committed to delivering not just products, but a smooth and reliable shopping experience. If something isn’t quite right, we’re here to help professionally and efficiently.

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SHIPPING POLICY
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Processing Time
All orders are processed within 1–3 business days after payment confirmation.

Shipping Time
Orders are typically delivered within 2–5 business days depending on your location and courier availability.

Order Updates
Once your order is confirmed, you will receive an update with your delivery details.

Incorrect Information
Please ensure that your shipping address and phone number are entered correctly. ORYS ESSENCE is not responsible for delays caused by incorrect customer information.

Delivery Delays
During holidays, sales periods, or unexpected courier delays, shipping times may be longer than usual.

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EXCHANGE POLICY
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We are happy to offer exchanges within 7 days of delivery.

Exchange Eligibility

• Items must be unworn, unwashed, and in original condition
• All tags and original packaging must be included

Whether you need a different size or a better fit, our team will do its best to assist you.

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REFUND POLICY
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Refunds are available in specific cases to ensure fairness and customer satisfaction.

Refund Eligibility

• Your item arrives damaged or defective
• You receive the wrong item

Refund Processing
Once approved, refunds are processed within 5–10 business days to the original payment method used during purchase.

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HOW TO REQUEST AN EXCHANGE OR REFUND
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To request an exchange or refund, please contact us with the following:

• Your order number
• A brief explanation of the issue
• Photos if needed

Our team will respond within 24–48 hours.

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CONTACT US
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Email: orysessence@gmail.com
Phone: 01099272650

Thank you for choosing ORYS ESSENCE.